Support
Frequently Asked Questions.
Answers to common questions about security, reservations, refundable damage deposits, becoming a host, check-in procedures, and much more. Can't find what you're looking for? Contact our team at support@g2gproperties.co.uk.
Short-Term Rental Guests
Check-in: from 3:00 PM
Check-out: by 11:00 AM
Check-out: by 11:00 AM
Yes. A valid government-issued ID matching the reservation name is required at check-in.
No. Smoking and pets are not allowed unless agreed in writing prior to your stay.
Your booking is confirmed once we receive full or partial payment via debit/credit card or online transfer.
Sometimes. If required, this will be stated during booking and refunded post check-out after inspection.
- Free cancellation: up to 7 days before check-in
- 50% refund: between 7 days and 48 hours before check-in
- No refund: within 48 hours of check-in or no-show
- Non-refundable bookings: no refund once paid
Yes, with 72 hours' notice. Changes may incur charges and require written confirmation from G2G.
Late check-outs must be pre-approved and may involve extra charges.
Keep the property in good condition. Charges apply for damage, missing items, or excessive cleaning.
No refunds are provided unless in verified emergencies, at G2G's discretion.
Your data is securely stored and only used for booking, safety, and legal compliance.
We may cancel your stay without refund for breaches involving damage, safety, or illegal activity.
Your booking is governed by UK law.
Email: support@g2gproperties.co.uk
Phone: 020 3576 1086
Phone: 020 3576 1086
Hosting & Property Management
We manage listings, marketing, guest screening, viewings, cleaning, and overall short-let or sales support.
Yes. A minimum cleanliness standard is required. We can provide professional cleaning services.
We offer optional damage cover. Guests are liable and incidents are handled transparently.
We're fully UK GDPR-compliant. Data is securely used only for legitimate purposes.
- SEO listings
- Paid ads (Google, Meta)
- Email campaigns
- Influencer / local targeting
- Professional photos and virtual tours
Yes. You can request changes or terminate the agreement with notice.
We do. Our team handles all interactions and keeps you updated.
Yes, but access must be scheduled in advance to avoid booking conflicts.
We collect from guests/buyers and transfer your earnings per our agreement.
Fees vary based on services provided. Full breakdowns are shared before you sign.
Property Sales
We offer high-exposure marketing, buyer networks, quick-sale options, and end-to-end support.
Yes. It outlines responsibilities, fees, duration, and your rights.
Standard sales: 4–12 weeks
Quick sales: 7–21 days depending on buyer and property readiness.
Quick sales: 7–21 days depending on buyer and property readiness.
Fixed fee or commission — agreed in advance. No hidden costs.
No, but we connect you to serious, pre-vetted investors.
You can renew, revise, or end the agreement. No pressure.
We coordinate with you and only permit qualified buyers.
Typically:
- Proof of ownership
- EPC
- ID + proof of address
- Property information forms
Yes. We provide free valuations using market tools and comparables.
Email: sales@g2gproperties.co.uk
Submit a form on our website and we'll get back to you within 24 hours.
Submit a form on our website and we'll get back to you within 24 hours.